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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

Question 1

A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process the following steps:
Step 1: Enter account name to retrieve account information
Step 2: Review and edit account information
Step 3: Select products
Step 4: Enter payment information
Following best practices, what suggestion should the consultant make to improve the design?

A. Divide Step 2 into two steps, so each task is distinct.
B. Use an Edit Block in Step 4 to enter payment information.
C. Remove Step 1 and prefill the account information automatically.
D. Use Multi-select elements in Step 3 for the product list.

Question 2

In OmniScript, how can pages or groups of fields be controlled based on the choices made by the user?

A. Use the Conditional View property on a Step or Block element
B. Add Cancel and Save options for the user
C. Use the Radio Input property for a Step or Block element
D. Create child OmniScripts for branched flow

Question 3

A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back-office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor. Which three OmniStudio tools should the consultant recommend to meet these requirements? Choose 3 answers

A. OmniScript
B. FlexCard
C. DataRaptor Turbo Extract
D. Integration Procedure
E. DataRaptor Load

Question 4

A business process requires the user to upload a file in the OmniScript. The file ID needs to be linked to the parent record being created. Which approach ensures the link is established correctly?

A. OmniScripts cannot handle file uploads.
B. Use a Data Mapper Extract to find the file on the user's computer.
C. The Data Mapper Load that creates the parent record should output its ID.
D. The file upload happens automatically without any ID linking.

Question 5

A consultant is designing a Flexcard for a client. The client wants the Flexcard to launch a child card with additional information and actions related to the parent card when the agent clicks on a button. How should the consultant design the Flexcard to meet the client's requirements?

A. Design the parent card to launch a child card through a Flyout Action.
B. Design the parent card to launch a new Data Mapper when the specific action is taken.
C. Design the parent card to launch a new Omniscript when the specific action is taken,
D. Design the parent card to launch a child card when the specific action is taken.

Solutions: