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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which tool allows you to check the specifics of the warranty on your customer's purchased hardware?

A) HP Sales Central
B) HP Support Center
C) HP Cirrus
D) HP Cross Sell Solution

2. How do HP Services help customers save money and simplify processes? (Select two.)

A) They cover 80% of out-of-warranty repairs.
B) They limit unexpected costs.
C) They cover in-warranty devices from non-HP brands.
D) They provide free delivery.
E) They enable customers to concentrate on core business activities.

3. Besides explaining that HP has installment payment solutions, how else should you counter a customer's objection that services cost too much?

A) HP Services can immediately and seamlessly replace your help desk.
B) HP prevents your IT team from needed to spend time working on HP devices, which allows them to focus on their main purpose (innovation).
C) HP Services give you predictability and greater control of the Total Cost of Ownership.
D) HP Services can be purchased at extremely discounted prices.

4. Which statement is true about the current market trends?

A) Onsite workplaces are becoming obsolete.
B) IT wants greater flexibility to purchase the latest technologies.
C) The workforce has increasing expectations for productivity.
D) Professional and personal lives are becoming more separate.

Solutions: