[May 30, 2026] EXIN ITIL Exam Dumps Are Essential To Get Good Marks
Latest EXIN ITIL Dumps with Test Engine and PDF (New Questions)
NEW QUESTION # 142
Which statement about service review meetings isFALSE?
- A. Progress and success of the service improvement programme (SIP) should be reviewed
- B. Actions from service review meetings should only be assigned to the service provider
- C. Meetings should be held on a regular basis to review service achievement
- D. Issues for the upcoming period should be discussed at the meetings
Answer: B
NEW QUESTION # 143
Which of the following are reasons why ITILis successful?
1.ITIL is vendor neutral
2.It does not prescribe actions
3.ITIL represents best practice
- A. All of the above
- B. 1 and 2 only
- C. 2 and 3 only
- D. 1 and 3 only
Answer: A
NEW QUESTION # 144
Which is the correct combination of items that makes up an IT service?
- A. Customers, providers and documents
- B. People, processes and customers
- C. Information technology, people and processes
- D. Information technology, networks and people
Answer: C
NEW QUESTION # 145
Which statement about Service Level Agreements (SLAs) is CORRECT?
- A. There should always be a separate SLA for each specific customer
- B. Changes to the SLA can only be requested by the customer
- C. The wording must be clear and concise to allow no room for ambiguity
- D. They must contain legal wording because of their importance
Answer: C
NEW QUESTION # 146
What is MOST LIKELY to be handled as a service request?
- A. Providing a virtual server for a development team
- B. Managing an interruption to a service
- C. An emergency change to apply a security patch
- D. The implementation of a workaround
Answer: B
NEW QUESTION # 147
Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?
- A. Collaborate and promote visibility
- B. Think and work holistically
- C. Start where you are
- D. Progress iteratively with feedback
Answer: D
NEW QUESTION # 148
When should a full risk assessment and authorization be carried out for a standard change?
- A. When the procedure for the standard change is created
- B. When an emergency change is requested
- C. Each time the standard change is implemented
- D. At least once a year
Answer: A
NEW QUESTION # 149
How should an organization prioritize incidents?
- A. Assess the availability of the appropriate support team.
- B. Use an agreed classification which is based on the business impact of the incident.
- C. Ask the user for their preferred resolution timeframe.
- D. Create an order of incidents based on the dates and times when they were logged.
Answer: B
NEW QUESTION # 150
Undertaking a gap analysis is a key activity within which part of the Deming Cycle for improving services and service management processes?
- A. Act
- B. Check
- C. Do
- D. Plan
Answer: D
NEW QUESTION # 151
Which practice identifies metrics that reflect the customer's experience of a service?
- A. Continual improvement
- B. Problem management
- C. Service level management
- D. Service desk
Answer: C
NEW QUESTION # 152
Which competencies are required by the 'service level management' practice?
- A. Problem investigation and resolution
- B. Incident analysis and prioritization
- C. Balanced scorecard reviews and maturity assessment
- D. Business analysis and commercial management
Answer: D
NEW QUESTION # 153
An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?
- A. Collaborate and promote visibility
- B. Keep it simple and practical
- C. Focus on value
- D. Start where you are
Answer: A
NEW QUESTION # 154
Which role approves the cost of services?
- A. Change authority
- B. Sponsor
- C. User
- D. Customer
Answer: B
NEW QUESTION # 155
When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?
- A. Direct observation
- B. Analysis Paralysis
- C. Minimum viable product
- D. Feedback loop
Answer: A
NEW QUESTION # 156
Which of the following activities are performed by a service desk?
1.Logging details of incidents and service requests
2.Providing first-line investigation and diagnosis
3.Restoring service
4.Implementing all standard changes
- A. 2 and 4 only
- B. 3 and 4 only
- C. 1, 2 and 3 only
- D. All of the above
Answer: C
NEW QUESTION # 157
Service design emphasizes the importanceof the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?
- A. Preparation
- B. Profit
- C. Potential
- D. Products
Answer: D
NEW QUESTION # 158
Which of the following activities is NOT a part of the Deming Cycle?
- A. Act
- B. Do
- C. Plan
- D. Coordinate
Answer: D
NEW QUESTION # 159
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