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EXIN ITIL Foundation (V4) Sample Questions:

1. Identify the missing words in the following sentence.
The management of information security incidents usually requires [?].

A) A separate process
B) Third party support
C) Immediate escalation
D) Specialist teams

2. Which value chain activity ensures the availability of service components?

A) Engage
B) Improve
C) Deliver and support
D) Obtain/build

3. Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?

A) Deployment management
B) Service request management
C) Change enablement
D) Service configuration management

4. Which is a key requirement for a successful service level agreement?

A) It should be based on the service provider's view of the service
B) It should relate to simple operational metrics
C) It should be written in legal language
D) It should be simply written and easy to understand

5. Which can act as an operating model for an organization?

A) The ITIL guiding principles
B) The four dimensions of service management
C) The service value chain
D) Continual improvement

Solutions: