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Nokia SDM Certification - CARE Sample Questions:

1. What basic services are included in SW Maintenance

A) Trouble Resolution, Technical Query, Technical Support.
B) Trouble Resolution, Technical Query, Care Management.
C) Trouble Resolution, Technical Query, SW Update.
D) Emergency Support, Trouble Resolution, Technical Query.

2. During the preparation of the Care Plan, it is recommended that the Care Program Manager reviews which of the following?

A) Care Agreement, NELLE Forecast, Supply Contract, WTR Report, Project Plan, Account Plan.
B) Supply Contract, NSN-PRS Report, Project Plan, Account Plan, 3rd Party Agreements.
C) Care Agreement, other Service Agreements, Supply Contract, Project Plan, Account Plan, 3rd Party Agreements.
D) Care Agreement, Supply Contract, Project Plan, WTR Report, Account Plan, NSN-PRS Report.

3. What is the base-line against which we track Care profit?

A) ATP.
B) Annual plan.
C) As-sold total contract profitability.
D) Previous LE.

4. In which document are the methods of working between PS and Care defined?

A) Care Internal Monthly Report.
B) Care Services - Professional Services Technical Support Co-operation Model.
C) CaPM Handbook.
D) Care Plan.

5. In which of the following situations can a company show profit at the same time as cash is decreasing?

A) When a company invests its profits to expand its manufacturing capability.
B) When Work-in-Progress is invoiced and released as cost.
C) When Work-in-Progress is increasing rapidly.
D) Depreciation is much higher than amortization rates.

Solutions: