Self-learning and self-evaluation functions

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Simple language

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Any electronic equipment available on the APP online version

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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

Which of the following objects are used as cost collectors when you release work tickets from SAP Cloud for Customer to SAP ERP?
Note: There are 2 correct answers to this question.

A. Internal order
B. Contract
C. Debit memo request
D. Sales order

Question 2

You need to maintain an installed base
How can you prevented from selecting it in a ticket while you make these changes?

A. Keep the installed base in the "in preparation" status
B. Add new inactivate item to the structure of the installed base
C. Download the installed base for offline editing
D. Use an action to block the installed base if it is activate.

Question 3

A user is assigned two work centers that contain the same view. In the first work center.
the user has unrestricted read and write access. In the second work center, the user had read only access.
Which access rights does the user get for this view in both work centers?

A. Restricted read and write access
B. Only unrestricted write access
C. Only restricted write access
D. Unrestricted read and write access

Question 4

How would the integration of SAP JAM with SAP Cloud for Customer benefits service agents? Note: There are 2 correct answer to this question.

A. They can edit Knowledge Base articles in the agent workspace
B. They can view Knowledge Base group updates in the Feed pane
C. They can attach Knowledge Base articles to tickets
D. They can navigate to SAP JAM to search for Knowledge Base articles

Question 5

Which of the following are scenarios supported by SAP Cloud for Service? Note: There are 2 correct answers to this question.

A. Customer support
B. Vendor management
C. Employee help desk
D. Partner channel management

Solutions: