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Any electronic equipment available on the APP online version
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Simple language
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Salesforce Arch-301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration | 5% | - API management and data integration - MuleSoft integration patterns |
| Topic 2: Service Cloud | 10% | - Case management and automation - Service process design |
| Topic 3: Experience Cloud | 5% | - Partner and customer engagement - Portal and community solutions |
| Topic 4: Marketing Cloud | 5% | - Customer journey design - Marketing automation integration |
| Topic 5: Revenue Cloud | 10% | - CPQ and billing solutions - Revenue lifecycle management |
| Topic 6: Discovery and Customer Success | 25% | - Quantitative and qualitative objectives to measure project success - Customer-centric discovery techniques - Discovery artefacts (e.g., Reference Architecture diagram) |
| Topic 7: Data Management | 5% | - Data modeling and architecture - Data quality and governance |
| Topic 8: Sales Cloud | 10% | - Opportunity and lead management - Sales process optimization |
| Topic 9: B2B Commerce | 15% | - B2B Commerce solution design - Integration with other Salesforce clouds |
| Topic 10: Analytics | 5% | - CRM Analytics (Tableau CRM) implementation - Data visualization and reporting |
| Topic 11: Field Service | 5% | - Work order and scheduling optimization - Field service operations |
Salesforce Certified B2B Solution Architect Sample Questions:
Question 1
A Solution Architect is working with Northern Trail Outfitters' Sales and Services team. They are currently evaluating how many environments they need to procure. As part of a preliminary review, it was identified that although the different business units were happy working m separate environments, there is a requirement to know each other's transactions.
Which two requirements would make the Solution Architect recommend a Single org over a multi-org strategy?
Choose 2 answers
A. Global case management across lines of business
B. Collaboration between lines of business
C. Simple security architecture across lines of business
D. Access to shared lines of business data
Question 2
A Solution Architect is presenting a design for the Phase 1rollout of a B2B multi-cloud solution that includes CPQ and B2B Commerce using the CPQ B2B Commerce Connector. During the presentation, business stakeholders push bade on some of the key design aspects. The business is keen to have the product images and SCO data pushed back to CPQ from 828 Commerce, which is not incorporated in the current design.
Further, the business wants the Solution Architect to find a way to map discounts and promotions in 828 Commerce to CPQ pricing and add that to the Phase 1 deliverables.
Which two responses should a Solution Architect present to the stakeholder s?
Choose 2 answers
A. Product Images and SCO data are B2B Commerce specific metadata. It is recommended to keep them only in 828 Commerce, and not push to CPQ.
B. There are significant differences in the discounting models and options between B2B Commerce and CPQ, and for that reason, it is better to handle them separately. without syncing to CPQ.
C. Map the discounts and promotions to Additional Discounts field on the quote Int. However, we would need to ensure thatthe price rules do not run for quotes originated from B2B Commerce unless there is a specific business need.
D. Map the product images from B2B Commerce to CPQ, by passing the URL of theimage File from CC Product to Product2 object. SEO data sync will require additional customization and it is recommended for Phase 2.
Question 3
A Solution Architect that been hired to consultAce Computers with its integration solution. Ace Computers has a combination of four on-premise and cloud systems with data that need to be integrated to Salesforce.
Ace Computers expects to have large data volumes and wants to minimize impact on end-useroperations during business hours.
Which integration solution should the Solution Architect recommend for the company's business needs?
A. MuleSoft Composer
B. Salesforce Data Loader
C. Platform Events
D. MuleSoft Anypoint Platform
Question 4
Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the demo?
A. Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.
B. Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.
C. Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.
D. Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.
Question 5
Universal Containers (UC) is looking to implement a CPQ + B2B Commerce multi-cloud solution and use the CPQ B2B Commerce Connector to keep the two insync. As part of this implementation, UC is looking to be able to have a streamlined product and pricing experience. As UC would like to sell product kits with tiered pricing through the self-service storefront, it would like to ensure this model can be supported effectively.
Which two considerations should a Solution Architect keep in mind for the implementation?
Choose 2 answers
A. For the described multi-cloud solution, it is a best practice to set the CPQ precision to two decimal points.
B. It is important to ensure the Price Rules run for Quotes initiated via 628 Commerce Storefront to maintain consistency in business rules being applied.
C. On the CPQ 826 Commerce Connector, the default mapping of tiered pricing in 826 Commerce is to Discount Schedules in CPQ.
D. for supporting kits in the B2B Commerce Storefront, they need to create equivalent bundle products on the CPQ side.
Solutions:
| Question 1 Answer: B,D | Question 2 Answer: C,D | Question 3 Answer: D | Question 4 Answer: A | Question 5 Answer: C,D |








