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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two statements are true about safe mode in relation to add-ins?

A) It allows an agent desktop to log in to the application without any add-ins.
B) It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
C) It allows an agent desktop to log in to the application with local add-in files.
D) It is a setting that must be enabled at the interface level.
E) It is a profile setting that must be enabled for a profile.

2. You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?

A) Custom fields
B) Conditional fields
C) Merge fields
D) Incident thread fields

3. Which two statements are true about the Organization object in Service Cloud?

A) It is required to create an incident.
B) It has a one-to-one relation with contacts.
C) It has a one-to-many relation with contacts.
D) It can be associated with incidents directly.
E) It is widely used in Business-to-Business scenarios.

4. Your customer has designed a guide to explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

A) Polling survey
B) Broadcast survey
C) Transactional survey in rules
D) Website link survey

5. Which three functions are not part of the math group of functions?

A) floor
B) ceiling
C) power
D) rand
E) length
F) round
G) lower
H) truncate
I) bitand
J) to_number

Solutions: