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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

Question 1

What should a release policy include?

A. Criteria and authorization to exit early life support and handover to the service operation function.
B. Roles and responsibilities for updating the configuration management database (CMDB.
C. How request for changes (RFCs) are approved for software releases in the IT production environment.
D. Roles and responsibilities across all the service transition processes.

Question 2

Which one of the following activities does application management perform?

A. Agreeing the service levels for the service supported by the application
B. Defining where the vendor of an application should be located
C. Deciding who the vendor of storage devices will be
D. Ensuring that the required functionality is available to achieve the required business outcome

Question 3

What BEST describes the value of service operation to the business?

A. It defines the control of service assets and configurations
B. It reduces the duration and frequency of service outages
C. It supports the creation of a portfolio of quantified services
D. It ensures IT services are continuously aligned to business requirements

Question 4

What is used to control a process?

A. Inputs
B. Objectives
C. Functions
D. Stakeholders

Question 5

What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

A. Business services
B. Supporting services
C. Component services
D. Customer services

Solutions: