Simple language
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EXIN ITIL 4 Foundation Sample Questions:
1. Which is part of the 'focus on value' guiding principle?
A) Assessing services to identify parts that can be reused
B) Understanding what services help the service consumer
C) Identifying activities that can be achieved in smaller iterations
D) Reducing the number of steps in the customer experience
2. Which statement about the purpose of the Monitoring and event management practice is TRUE?
A) Maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorized and managed within a schedule
B) Systematically observe services and service components, and record and report selected changes of state identified as events
C) Minimize the negative impact of incidents by restoring normal service operation as quickly as possible
D) Support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner
3. Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?
A) Incident management
B) Continual improvement
C) Problem management
D) Service desk
4. Which action is performed by a service provider?
A) Receiving of the agreed goods
B) Requesting required service actions
C) Ensuring access to agreed resources
D) Authorizing budget for service consumption
5. Which guiding principle focuses on reducing costs and human errors?
A) Think and work holistically
B) Focus on value
C) Optimize and automate
D) Collaborate and promote visibility
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: C |








