The following is an excerpt from a job advert tor a Business Analyst
"We are seeking an experienced Business Analyst to assist us in the development of formal written proposals.
detailing the cost and benefit of proposed business initiatives. The successful candidate should be able to use a variety of methods to explore and define complex situations Experience of producingblueprintsIn terms of processes, management structures, culture and people would be highly advantageous-Based on the extract, what are the competencies required for this role?

• A. Domain knowledge. Business modeling. Gap analysis.
• B. Subject matter expertise. Investigation techniques, Business architecture.
• C. Business case development. Investigation techniques. Business architecture
• D. Business case development. Business modeling, Requirements engineering

George and Laura are responsible for the marking strategy in a company vinyl records and cassette tapes online.
George feels that the company should focus its marking solely on people aged over 50, who are nostalgic for these older recording media. He also feels that the company should outsource all marketing activity.
Laura believes that the business should continue with its target of people aged 30-60. As this age group are particularly enthusiastic about vinyl records. She believes that marketing is one of their internal strengths and should remain in house Which specific areas of CATWOE are they considering?

• A. Customer and Owner.
• B. Customer and Actor
• C. Transformation and Environment
• D. Actor and Transformation

The management of a chain of hotels has decided that one of its Critical Success Factors (CSF) is to provide excellent customer service'. The following measures have been suggested:
a) The number of customers who make use of their m-room mini bar
b) The percentage of customers who use the leisure facilities
c) The number of customers who complain.
d) The percentage of customers who join the hotel loyalty scheme
e) The percentage of customers who return
Which of these are appropriate Key Performance indicators (KPIs) for the GSF 'provide excellent customer service?

• A. c. d and e
• B. b. c and d.
• C. a, b and e.
• D. a. c and e.

A large consultancy organization has assigned its BA. Girby, to a client called MetalCor, a manufacture of component for washing machines and fridge freezers. The management team of MetalCor need some help in understanding the problems they are experiencing with their production line. Recently. Reproduction has dipped to a record low and more parts are being return as fully.
Production line staff blame each other and the more staff Girby speaker to, the more issue she identifies. She having difficulty keeping track of the arising themes and how they relate to each other.
Which of the following would enable Girby to model the arising themes and how they relate to each other?

• A. Business process model
• B. Mind map
• C. Business activity model
• D. Rich picture.

A company produces kitchens to order. Customers specify the design of the kitchen by using a computer-aided design tool, provided on the company's website. The tool allows customers to select products, such as cabinets and cookers, and place them into a floor plan of the kitchen that they have specified.
Once the customer confirms the design, an order is placed and the customer is given a planned installation date for the kitchen. The company orders the raw materials for the kitchen and the kitchen is built by its skilled carpenters The customer can track the progress of the build on the Internet. If the kitchen Is likely to be delivered later than originally promised, a control action is taken to bring it back on schedule A Business Activity Model (BAM) developed for the company has 'sell bespoke kitchens' as its doing activity.
Which of the following activities would be directly linked by a logical dependency arrow to or from this doing activity?

• A. Take control action
• B. Determine range of products.
• C. Define carpentry skills
• D. Track build