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Nokia SDM Certification - CARE Sample Questions:

1. Who is the main responsible person to drive the Care Contract Renewal through the whole renewal process after the Internal Kick-off Meeting?

A) CT Head.
B) Care Program Manager.
C) Care Service Engagement Manager.
D) Care Renewal Leader.

2. Can we recognize revenue based on a Letter of Intent?

A) Yes, when it is a contract renewal situation and negotiations are advancing.
B) Yes, if a Letter of Intent is legally binding under applicable law.
C) Yes, if the Letter of Intent refers to the continuation of terms and conditions of the previous Care Agreement.
D) Yes, as long as prices, scope of work and payment terms are specified.

3. In which documents are the Care service level commitments with the customer officially stated?

A) Project Plan.
B) Account plan.
C) Care Agreement.
D) Care Plan.

4. During monthly reporting the Care Program Manager finds a lot of wrong cost allocations to her / his project. What should s/he do?

A) Comment in the report that there have been wrong allocations.
B) Ask the CT head to support in finding and correcting possible reasons.
C) Ask F&C to find out what the allocations contain and then ask to get them corrected, then report findings and corrective actions.
D) Nothing specific - deviations by default will be investigated by F&C controller and then F&C team will take all the corrective actions needed.

5. How do you prove that you are in control of your financial processes?

A) There are no big deviations between forecast and actual.
B) You delegate completely to F&C.
C) You do not exceed the cost base-line for the half-year.
D) You can always explain the deviations.

Solutions: