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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. Management is considering a change in one plant and plans to organize employees into teams. Management wants the teams to review processes, apply critical thinking, and take full responsibility for outcomes. Which type of team should they organize?

A) Virtual teams
B) Production teams
C) Problem-solving teams
D) Self-managed teams

2. A is ambitious and cheerful at work. Which type of values are these?

A) Instrumental values
B) Terminal values
C) Determinate values
D) Intermediate values

3. Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

A) Establish more rigid roles for group members
B) Increase the difficulty of becoming a group member
C) Physically isolate the group
D) Make the group larger

4. What is a positive effect of a cohesive group?

A) Improving group productivity
B) Bringing heterogeneity to the process
C) Promoting value flexibility
D) Reducing group norm effect

5. What is an advantage of a strong organizational culture?

A) There is a formation of strong employee commitment.
B) There is ambiguity in what employees perceive as expectations.
C) Core values are not intensely held and widely shared.
D) The internal climate exhibits low behavioral control.

Solutions: