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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Based on the success story of the Cherokee County School District, which business challenges were
addressed by HP Care Pack Services? (Select three.)

A) Ensuring rising levels of student performance
B) Securing sensitive data
C) Supporting mobile users with no downtime
D) Preventing theft of IT resources
E) Ensuring 100% uptime
F) Supporting printers based on usage

2. When the start date of HP Care Pack Services is bought 85 days after the hardware purchase (during the
9 0 days period)?

A) The date of the hardware purchase
B) The date of the HP Care Pack Services purchase
C) One day after the HP base warranty expires
D) The HP Care Pack Services registration date

3. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A) HP Channel Services Network
B) HP Contractual Services
C) Aftermarket Channel Facilitation Program
D) Services360 Pro

4. When do HP Care Pack Services need to be registered?

A) within 90 days after the purchase of the hardware
B) within 30 days after the expiration of the warranty
C) within 10 days after the purchase of the care pack
D) within 10 days after the purchase of the hardware

5. A customer is three months from the expiration of their existing service engagement. When you discuss a
renewal, they express a desire to keep their existing hardware with a higher level of service. They would
also like to manage all their devices under one agreement with multiple payment terms. A review of their
hardware inventory shows that it is supported for one more year. Which renewal option should you
offer?

A) Purchasing an extended warranty
B) Hardware Refresh
C) Upgrading with HP Contract
D) HP Post-Warranty Care Pack

Solutions: