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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

1. What are the four pillars of the HP Printing and Personal Systems Attach Services portfolio?

A) configuration, deployment, usage, and care
B) configuration, deployment, security, and warranty
C) ready to use, productive, enhanced customer experience, and peace of mind
D) sales, pre-sales, post-sales, and customer satisfaction

2. Which service allows the business to keep and dispose of their defective hard drive if their security policies require it?

A) Defective Media Retention
B) Keep Safe
C) Remote Delete
D) Data Protection

3. For Consumers, which HP non-repair related service offers a user advisory support helpdesk?

A) HP Smart Fix
B) HP Smart Friend
C) HP HelpMe
D) HP CallMe

4. Which benefits can partners derive from selling and delivering HP Services rather than their own services? (Select three.)

A) Partners get priority access to parts for repair,
B) Partners can have more interventions as HP can dispatch them to any existing customer,
C) Partners pay lower list prices on product line (only printer and computer) in scope
D) Partners receive a percentage of the rebate payment on their sales.
E) Partners receive two funded headcount to join their sales team during first year.
F) Partners receive extra rebates on all HP equipment sold.

5. Which statement is true about HP Services for consumers?

A) HP does not offer repair services for consumers.
B) Consumers are concerned about mission critical response times for printing and computing repairs.
C) Consumers do not believe it is important to spend money on their IT.
D) Consumers want to enhance their experience; they are searching for enjoyment.

Solutions: