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HP HP2-B102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales Fundamentals | - Basic competitive positioning - Solution mapping to customer requirements - Consultative selling approach |
| Customer Needs and Business Requirements | - Small and medium business printing needs - Cost optimization and efficiency drivers - Enterprise printing workflows and document management |
| HP Value Proposition and Differentiation | - Security and managed print services - Reliability and total cost of ownership - Sustainability and environmental considerations |
| HP Imaging and Printing Portfolio Overview | - Inkjet and Laser printing technologies - Printer and multifunction device categories - Print solutions and services ecosystem |
HP Imaging and Printing Sales Fundamentals Sample Questions:
1. What is NOT addressed in the HP Value Proposition?
A) reliability
B) simplicity
C) assessment
D) real world performance
2. Which strategy did HP employ on its corporate campuses to conserve resources?
A) provided all employees with free city bus passes
B) configured the default on printers to duplexing for all interoffice communication
C) turned off the lights after 6 pm
D) required all employees to shut off their printers before they left for the day
3. Why is understanding the meaning of color important?
A) to select colors similar to a competitor's colors
B) to avoid sending the wrong message to your customers
C) to select colors that are easily available in the print market
D) to pick the colors that best match the user's personality
4. What is an advantage of a multifunction printer?
A) It takes up less floor space than individual devices for faxing, scanning, printing, and copying.
B) Once it has reached its monthly print volume, it automatically turns off to limit excess copy charges to the client.
C) It uses fewer supplies than a single function printer does.
D) It can print faster than a single function printer can.
5. How many pages is a mid-volume scanner capable of handling?
A) 2000 pages per day
B) 3000 pages per day
C) 1000 pages per day
D) 4000 pages per day
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A |







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