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SAP Certified - SAP Field Service Management Sample Questions:

1. What information is contained in the QR code?
Choose the correct answer.

A) A short URL pointing to the web page with the chat assistant
B) A URI with the phone number of the responsible technician
C) A link pointing to the Self Service Portal

2. What is the most common way to create master data in FSM?
Choose the correct answer.

A) By bulk upload with the Data Loader
B) By integration with back-end systems
C) Manual creation in the Master Data module

3. Which of the following is not a crowd role?
Choose the correct answer.

A) Service Customer
B) Partner Technician
C) Crowd Owner
D) Partner Admin/Manager

4. Which aspects are included in the core components of the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.

A) Integrated toolchain
B) Expert guidance
C) Best marketing practices
D) Standardized framework
E) Customer loyalty programs

5. Which features are offered by the Operations View dashboard included in the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.

A) Jump-ins to SAP Cloud ALM applications for detailed insights
B) Collection of daily and historical data on system health
C) Overview of System Health score for SAP systems
D) Development of new AI features
E) Real-time financial analysis

Solutions: