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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. To which objects can you add a registered product?

A) Installed base
B) Sales order
C) Survey
D) Service ticket

2. In which of the following ways can a service technician record and manage actual work? Note: There are 2 correct answers to this question.

A) Manually using the time entry screen
B) Manually using the service entry screen
C) Automatically on creation of a time report
D) Automatically using start/stop buttons

3. Which of the following tasks can you perform using the fine tuning activity for service processing during business configuration?
Note: There are 2 correct answers to this question

A) Manage business tasks for employee support
B) Assign tickets to the last processor
C) Disable the profanity check for outbound responses
D) Create or delete custom channels

4. Which of the following involved parties are supported by default for the installed base and installed base items? Note: There are 3 correct answers to this questions

A) Service engineer
B) Responsible employee
C) Customer
D) Territory Manager
E) Service technician team

5. From where can you consume spare parts in SAP ERP for use in a SAP Cloud for Customer work ticket integration scenario? Note: There are 2 correct answers to this question.

A) Stock plant
B) Special stock
C) Stock consignment
D) Stock depot

Solutions: