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BlackBerry BCP-223 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting and Support | 20% | - Resolving email and service problems - Troubleshooting server and database errors - Diagnosing connectivity issues |
| Topic 2: Security and Service Provisioning | 20% | - Application deployment and permissions - Security settings and encryption - Email and PIM synchronization |
| Topic 3: BES v5.0 Architecture and Installation | 20% | - Installation and configuration - Integration with Microsoft Exchange Server - System requirements and prerequisites |
| Topic 4: Monitoring and Maintenance | 15% | - Monitoring BES services and logs - Backup and recovery procedures - Performing upgrades and updates |
| Topic 5: User and Device Management | 25% | - Creating and managing user accounts - Managing IT policies and profiles - Activating and provisioning devices |
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