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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections.
What two elements need to be defined during the discovery phase of the implementation?

A) Define the data to be migrated for the customer's connections process
B) Identify the data sources to generate the customer's new connections reports and dashboards
C) Define the business stakeholders for the customer's new connections process.
D) Define the metrics to measure the customer's new connections process.

2. The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

A) Modify the VEELogoCard FlexCard to change the customer logo.
B) Modify the application Page Layout to change/add/remove selected elements
C) Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.
D) Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements

3. Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?

A) Metadata API
B) Streaming data API
C) SSO data access
D) Omnichannel data access

4. Which two considerations are important for defining the pattern for commodity multi-site external pricing integration for the purposes of quoting? Choose 2 answers

A) Consider how the pricing engine notifies you when the custom pricing and forecasting is complete.
B) Consider which stack the pricing and forecasting engine runs on (such as AWS, Heroku, or OPC).
C) Consider the algorithms used by the pricing and forecasting system to calculate the price.
D) Consider if the pricing engine operates synchronously or asynchronously.

5. 4 utility company is going through an extensive digital transformation. They want to use Energy and Utilities Cloud as a unified desktop application for service agents in order to have a 360-degree view of customers and guided processes for common actions. For this, they require integrations with their customer information system (CIS) and billing systems.
What three common objects are typically part of this Integration?
Choose 3 answers

A) Account
B) eSignature
C) Meter Pings
D) Balances
E) Premise

Solutions: