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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. What is the main technical challenge when implementing "Video Chat" within the AICC UAP compared to traditional voice calls?

A) Video cannot be integrated with the CRM.
B) The ICD cannot route video interactions.
C) Video requires significantly more network bandwidth and processing power on both the agent and customer devices.
D) Video calls cannot be recorded.

2. When migrating from a legacy TDM-based PBX/ACD to an all-IP AICC solution, what is the purpose of a VoIP Gateway in the initial phased cut-over plan?

A) To act as the new CTI server.
B) To replace the existing ACD immediately.
C) To provide a temporary bridge, allowing IP-based AICC agents to interact with the legacy TDM trunks and queues.
D) To convert analog agent phones to IP phones.

3. In AICC reporting, what is the "longest wait time" metric?

A) The maximum time a caller spent in queue before being answered or abandoning.
B) The time it takes for the system to boot up.
C) The average time agents spend in after-call work.
D) The duration of the longest call handled by an agent.

4. The UAP (Unified Agent Platform) can be deployed as a web-based application, allowing agents to log in from a standard browser without installing thick client software.

A) True
B) False

5. When troubleshooting one-way audio issues in a SIP-based AICC deployment, what network configuration issue is most commonly the root cause?

A) The CTI server running low on memory.
B) Incorrect DNS settings on the UAP.
C) Asymmetric routing causing RTP streams to be blocked by a firewall.
D) The ICD routing rules being misconfigured.

Solutions: