ITIL-4-DITS Actual Questions 100% Same Braindumps with Actual Exam!
ITIL-4-DITS Study Material, Preparation Guide and PDF Download
Peoplecert ITIL-4-DITS exam is an excellent certification for professionals who are looking to lead digital and IT strategies in their organizations. ITIL 4 Leader: Digital & IT Strategy Exam certification covers a range of topics, including the use of digital technologies, the development of IT strategies, and the management of IT services. ITIL-4-DITS exam is comprehensive and is designed to test the candidate's knowledge and understanding of the key concepts and principles of ITIL 4.
Peoplecert ITIL-4-DITS (ITIL 4 Leader: Digital & IT Strategy) Certification Exam is a comprehensive certification program designed for IT professionals who aim to become experts in the field of digital and IT strategy. ITIL 4 Leader: Digital & IT Strategy Exam certification program is based on the ITIL 4 framework which is a globally recognized set of best practices for IT service management. The ITIL 4 framework provides a holistic approach to managing IT services and focuses on creating value for customers through effective service management.
The ITIL-4-DITS exam covers a wide range of topics, including digital transformation, IT governance, risk management, and service value system. ITIL-4-DITS exam is designed to assess the candidate's ability to create and implement effective digital and IT strategies that align with the organization's goals and objectives. Successful completion of this certification program demonstrates the candidate's expertise in IT leadership and their ability to drive innovation and change within their organization.
NEW QUESTION # 36
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?
- A. Knowledge and understanding of potential Innovative technology
- B. Employment laws effecting service provider staff
- C. A mixed demographic of users with varied levels of IT skills
- D. Well-trained service desk staff with a broad set of skills
Answer: D
Explanation:
Well-trained service desk staff with a broad set of skills are an important factor to consider to ensure that the service provider has the capability to provide the service. They are the main point of contact for customers and users, and they need to be able to handle different types of requests, issues, and feedback. They also need to be able to support the highest level of support to users, which requires technical, communication, and problem-solving skills. Reference: ITIL 4 Leader: Digital and IT Strategy, page 67-68
NEW QUESTION # 37
Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?
- A. Vision and strategy should be defined in collaboration with the enterprise architects and consultants
- B. Vision and strategy should be defined in collaboration with the leaders of the organization and division
- C. Vision and strategy should be defined by the executive leader and communicated to me divisions
- D. Vision and strategy should be defined by the governing body and communicated to the divisions' leaders
Answer: B
NEW QUESTION # 38
Which statement is CORRECT about risk management in digital organizations?
- A. All risk management efforts should focus on assets owned by the organization
- B. All the organization's slaveholders should contribute to risk assessment
- C. All risks could cause harm to the organization if they are not managed
- D. All risk management should start by assessing the current state
Answer: B
Explanation:
All the organization's stakeholders should contribute to risk assessment because they have different perspectives, insights, and interests in relation to the organization's objectives, activities, and outcomes. Their involvement can help identify, analyze, evaluate, and treat risks more effectively and comprehensively. Reference: ITIL 4 Leader: Digital and IT Strategy, page 59
NEW QUESTION # 39
Which describes an aspect of IT strategy?
- A. A business strategy that relies on digital technology to achieve its goals and purpose
- B. A strategic plan to automate internal activities or replace outdated technology
- C. A strategy to re-launch existing products and services using digital technology
- D. An understanding of how the IT department enables the business to achieve its strategic goals
Answer: D
NEW QUESTION # 40
Which is an example of industry disruption?
- A. An organization transitioned a large number of its services to a cloud provider to remain competitive In their market
- B. A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers
- C. A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader
- D. A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets
Answer: B
Explanation:
A software provider has developed a new satellite navigation system for the self-driving car market that has become the system of choice for car manufacturers is an example of industry disruption. Industry disruption is about creating new markets or value propositions that challenge or replace existing ones. The software provider has created a new value proposition for the self-driving car market that has disrupted the existing satellite navigation systems and gained a competitive advantage. Reference: ITIL 4 Leader: Digital and IT Strategy, page 37-38
NEW QUESTION # 41
An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization's strategy focus on?
- A. Operational excellence supported by customer and market relevance
- B. Customer and market relevance supported by operational excellence
- C. Ecosystem disruption supported by operational excellence
- D. Market relevance supported by ecosystem disruption
Answer: B
Explanation:
Customer and market relevance is about understanding and meeting the needs and expectations of customers and markets, especially in a dynamic and competitive environment. Operational excellence is about delivering services efficiently and effectively, with high quality and reliability. An innovative social media platform can help improve engagement with young consumers by enhancing customer and market relevance, while operational excellence can support the delivery of the platform and its services. Reference: ITIL 4 Leader: Digital and IT Strategy, page 15-16
NEW QUESTION # 42
A commercial service provider has a strategy to introduce cloud storage services that will be popular with a wide range of consumers in multiple markets. Features will include fast upload speeds and secure storage.
Which should be included in the operating model for the new service?
- A. A user-friendly interface that is available anytime, from any location
- B. User access via a wide range of channels and platforms
- C. The infrastructure, skills and processes required to support the service
- D. Free limited storage combined with a tiered charging structure
Answer: C
NEW QUESTION # 43
Which describes business strategy?
- A. A model to define how the organization will be run
- B. A means of defining and communicating how an organization intends to achieve its goals
- C. A way to stay relevant to customer needs or market dynamics as they change
- D. A description of how the organization should be configured to provide value to customers
Answer: B
NEW QUESTION # 44
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?
- A. An inventory of the mam technology components that will be located at the head office data centre
- B. Definitions of the service management toolsets needed to support the service
- C. A list of vendors who will provide the components mat form the social media service
- D. Descriptions of the series of steps for the work that is required to create and support the service
Answer: D
Explanation:
Descriptions of the series of steps for the work that is required to create and support the service are part of the essential themes of the operating model. They define how value is created and delivered through value streams and processes. They also help align the work with the strategy, vision, and goals of the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 19-20
NEW QUESTION # 45
Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?
- A. synergism
- B. Cannibalism
- C. Concurrence
- D. Erosion
Answer: A
Explanation:
Synergism is a parallel model that is based on using the income generated by an existing business model to fund a new digital business model until it can fund itself. It is a way of balancing the risks and rewards of innovation and disruption by creating a synergy between the old and the new business models. Reference: ITIL 4 Leader: Digital and IT Strategy, page 39
NEW QUESTION # 46
The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.
What should this approach focus on?
- A. Organizational resilience
- B. Elimination of waste
- C. Uninterrupted delivery
- D. Organizational agility
Answer: B
Explanation:
Elimination of waste is about identifying and removing any activities, resources, or outputs that do not add value to the customers or the organization. This can help optimize value streams and processes, improve efficiency and effectiveness, reduce costs and risks, and increase customer satisfaction. Reference: ITIL 4 Leader: Digital and IT Strategy, page 64
NEW QUESTION # 47
An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?
- A. Organizational disruption
- B. Digital transformation
- C. Digital positioning
- D. Operational technology
Answer: B
NEW QUESTION # 48
An organization is reviewing its internal and external sources of finance to understand how much money is available from each source.
Which concept BEST explains the focus of this review?
- A. Operating expenditure
- B. Capital expenditure
- C. Funding mix
- D. Freemium models
Answer: C
NEW QUESTION # 49
Which statement is CORRECT about risk management in digital organizations?
- A. All risk management efforts should focus on assets owned by the organization
- B. All the organization's slaveholders should contribute to risk assessment
- C. All risks could cause harm to the organization if they are not managed
- D. All risk management should start by assessing the current state
Answer: B
NEW QUESTION # 50
A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.
How should they change their funding model to support this?
- A. Provide additional funding lo development and operations
- B. Switch to funding programmes and protects
- C. Provide additional funding via the research and development budget
- D. Switch 10 funding teams and value streams
Answer: D
Explanation:
Switching to funding teams and value streams is the best way to change their funding model to support their objective of developing and deploying solutions rapidly in response to constantly changing market needs. Funding teams and value streams means allocating budgets based on the value delivered by cross-functional teams working on end-to-end processes that create value for customers. This can help increase agility, flexibility, collaboration, and innovation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 50-51
NEW QUESTION # 51
A service provider has a new strategy which involves them selling services via third parties, and also from their own website. This new sales channel should bring additional customers, and may also have a positive effect on direct sales because it increases brand recognition.
Which parallel operating model is appropriate for this situation?
- A. Cannibalism
- B. Synergism
- C. Concurrence
- D. Erosion
Answer: B
NEW QUESTION # 52
Which is the BEST description of digital business?
- A. Using digital technology to control physical devices
- B. Using information systems to store, retrieve, transmit, and manipulate digital data
- C. Using processes that transform something from analogue to digital format
- D. Using digital technology as a basis for conducting an organization's activities
Answer: D
NEW QUESTION # 53
An organization has to change its way of working to support a completely new way of creating its services.
What is this an example of?
- A. Innovation
- B. Ecosystem disruption
- C. Incremental transformation
- D. Operational technology
Answer: A
NEW QUESTION # 54
An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it. What is the MOST approach to achieve this?
- A. Deliver compulsory strategic awareness sessions regularly
- B. Ensure there is one common communication channel for the strategy
- C. Utilize metrics to ensure stall comply with the strategy
- D. Tallor strategic communications to the stakeholders preferences
Answer: D
Explanation:
Tailoring strategic communications to the stakeholders' preferences is the best approach to ensure that all key stakeholders are aware of the strategic direction and support it. This means that the organization considers the needs, expectations, interests, and preferences of different stakeholders when communicating the strategy. This can help increase stakeholder engagement, understanding, alignment, and buy-in. Reference: ITIL 4 Leader: Digital and IT Strategy, page 10-11
NEW QUESTION # 55
An organization has started a digital transformation programme, and wants to create a culture of innovation.
This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?
- A. Establishing a mantel intelligence culture
- B. Working with workflow and talent management
- C. Encouraging digital technology opportunities
- D. Giving employees time for training and development
Answer: C
NEW QUESTION # 56
......
ITIL-4-DITS Certification Study Guide Pass ITIL-4-DITS Fast: https://examboost.latestcram.com/ITIL-4-DITS-exam-cram-questions.html
