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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:

Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. As a decisioning consultant, you advise the board on the business issues for which they must use the Next-Best-Action strategy.
Which three business issues do you recommend? (Choose Three)

A) Retention
B) Collections
C) Resource Planning
D) Accounting
E) Service

2. What does a solid arrow from a "Set Property" component to a "Filter" component mean?

A) To evaluate the "Set Property" component, the "Filter" component is evaluated first.
B) A property from the "Set Property" component is referenced by the "Filter" component.
C) Information from the "Set Property" component is copied over to the "Filter" component.
D) There is a one-to-one relationship between a "Set Property" and a "Filter" component.

3. U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.

Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?

A) Very Poor
B) Good
C) Poor
D) Fair

4. Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach.
The company is introducing a new data plan.
To offer the new data plan, what must the mobile company focus on when implementing the Next-Best-Action paradigm?

A) Offer the new retention plan for all customers in a certain region
B) Customer relevancy and business profitability
C) Meet the quarterly targets regardless of customer needs
D) Maximize customer churn for low-value customers

5. When a customer is offered an action that they already accepted, this is because_________.

A) the customer intent was captured incorrectly
B) there are no suppression rules defined
C) the strategy is not customized to exclude previously accepted offers
D) the actions are filtered based on eligibility

Solutions: