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CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. A customer calls an IT consultant to explain an issue they are having with their Windows 7 Professional PC. Windows Update attempts to install patches upon each startup but fails on the same single update. The customer has attempted to re-run Windows Update from Control Panel but the issue remains. Which of the following courses of action would BEST resolve the problem?

A) Running a full DEFRAG on the system
B) Uninstalling the Windows Update feature in Windows 7 and reinstalling it directly from the Microsoft website
C) Clearing the AppData temp folder entirely
D) Clearing the Windows Update download cache entirely

2. A technician installs a new SOHO wireless router to replace a failed router and users report connectivity issues and IP errors. Which of the following is the MOST likely cause?

A) The new router's firewall is malfunctioning
B) Their server has gone down
C) Users need to refresh their IP configuration
D) There are too many static IP addresses on the network

3. CORRECT TEXT
The network administrator has changed the IP address of Computer A from 192. 168. 120 to 10. 10. 1020 and now Jane a user, is unable to connect to file shares on Computer A from Computers using the computer name.
Instructions:
Using the available tools, resolve the connectivity issues. When you have completed the simulation, please select the done button to submit your answer.

4. Ann, a user, has a computer running Windows XP Professional. She would like the
computer to run Windows 7 Professional. She does not wish to save any information on the current system.
Which of the following types of installations should the technician perform?

A) Clean
B) Upgrade
C) Multiboot
D) Repair

5. CORRECT TEXT
A technician has just removed malware from a Windows 7 system, but the user reports that every time they type a URL into Internet Explorer to navigate to a search engine the same standard page is being displayed on the browser. The page is asking the user to purchase antivirus software.
Please resolve the problem using the available tools shown.
When you have completed the simulation, please select the done button to submit your answer.

Solutions: