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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. An organization sells products which have rapidly-changing features and functionality. The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization's sales and revenues have recently decreased.
Which technique would be MOST BENEFICIAL for the organization to adopt?

A) Return on Investment (ROI)
B) A/B testing
C) Cost of delay
D) Minimum viable products

2. Members of a busy team are frustrated because they often do not have enough time to fully understand what they are doing. They also suspect there is duplication of effort among them. The team has a new manager.
Which is the BEST action for the team's manager to take?

A) Ask the team members to fully document their concerns
B) Create a continual improvement register to record suggestions
C) Invest in value stream mapping tools to document workflows
D) Observe the work and ask questions to see what really happens

3. Which statement about safety culture is CORRECT?

A) It eliminates flaws in a complex system
B) It ensures that people are protected from danger
C) It treats failures as learning and improvement opportunities
D) It encourages collaboration and discourages conflicting opinions

4. What is the BEST way for a software development organization to encourage ethical behaviours?

A) By using machine learning algorithms to take decisions, instead of relying on people
B) By using agile methods to ensure people focus on the detail of each individual sprint
C) By defining policy that requires ethics to be considered by staff
D) By running workshops where people discuss scenarios that have ethical significance

5. Which concept focuses on a collaborative exchange of competencies for the mutual benefit of the organizations involved?

A) Service-dominant logic
B) Complexity thinking
C) Design thinking
D) Toyota Kata

Solutions: