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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. A customer has purchased the HP EliteBook 8560w notebook because he needs to use the biometric features to secure his top secret data. What HP Protect Tools module should the customer use to manage the biometric security on his notebook? Select the correct answer,

A) Password Manager
B) BIOS configuration
C) Embedded Security
D) Credential Manager

2. What is a good reason to download and install the latest driver updates and software patches when servicing HP computers (remember to ask the customer before upgrading)?

A) Software patches and driver updates increase compatibility with specific programs, and reviewing technical bulletins before installing updates is critical.
B) Software patches and driver updates can improve USB performance with an increase equal to USB 2.0 ports performing at the same level that UBS 3.0 ports do.
C) Software patches and driver updates provide code necessary for the computer hardware to remain compatible with changing technologies and to enhance performance.
D) Software patches and driver updates are integrated into the products and automatically installed as soon as the computer recognizes the new device.

3. How does the Intel Smart Response Technology caching feature of Intel Rapid Storage Technology provide faster access to stored data?

A) It uses a Solid-State Drive (SSD) or mSATA drive as a disk cache by placing frequently-used blocks of disk data on the SSD or the mSATA drive.
B) It partitions a configurable segment of the RAM as disk cache.
C) It creates a hidden partition on the disk to store cached application data that is defragmented during low drive use.
D) It contains a built-in disk defragmentation utility that runs during low drive use to ensure quick sequential reads.

4. How can you gain access to a system that is secured with a solenoid lock if you do not have the setup utility password?

A) Call HP Support, and request the HP authorized service provider override password for the device.
B) Clear the password using HP ProtectTools running from a USB drive.
C) Clear the CMOS by pressing and holding the CMOS button for three to five seconds.
D) Remove the solenoid hood lock from the chassis using a FailSafe key available from HP support.

5. A technician visiting a customer site finds spilled coffee on a malfunctioning HP notebook computer. The notebook has a standard warranty and requires new parts to complete the repair. How does this condition affect the warranty? (Select two)

A) This condition voids the standard warranty.
B) Contamination issues void the warranty only for mouse devices and keyboards.
C) The warranty covers this type of accidental damage protection.
D) The warranty is unaffected if the customer has purchased accidental damage protection.

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