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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. What happens if the condition set in an action map is no longer met during the visitor session?
Response:

A) The action map deactivates the segment
B) The engagement is queued for later
C) The engagement executes with reduced confidence
D) The action map won't trigger the engagement

2. Which two reporting features are available for Predictive Routing in Genesys Cloud?
(Choose two)
Response:

A) Export to Excel or CSV
B) Predictive model source code
C) Visualization in historical dashboards
D) Manual routing overrides

3. GPE web tracking works even if a visitor disables cookies in their browser.
(True/False)
Response:

A) True
B) False

4. When setting up a Predictive Routing queue, which two conditions should ideally be met for optimal performance?
Response:

A) Large volume of historical data
B) High agent turnover
C) Consistent outcome tagging
D) Minimal use of wrap-up codes

5. After a successful test and validation, how is Predictive Routing activated in Genesys Cloud CX?
Response:

A) Assigning GPR permissions to agents
B) Through API integration with the IVR
C) Migrating all calls to Genesys Messenger
D) By toggling the activation switch on the queue configuration page

Solutions: