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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. What is the primary focus of business capacity management?

A) Review of all capacity supplier agreements and underpinning contracts with supplier management
B) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
C) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
D) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services

2. Which of the following is the best definition of IT service management?

A) An internal service provider that is embedded within a business unit
B) A complete set of all the documentation required to deliver world class services to customers
C) The implementation and management of quality IT services that meet business needs
D) Technical implementation of supporting IT infrastructure components

3. Which one of the following activities does application management perform?

A) Agreeing the service levels for the service supported by the application
B) Defining where the vendor of an application should be located
C) Deciding who the vendor of the storage devices will be
D) Ensuring that the required functionality is available to achieve the required business outcome

4. What should a service always deliver to customers?

A) Value
B) Applications
C) Infrastructure
D) Resources

5. Which one of the following would NOT involve event management?

A) Intrusion detection
B) Monitoring the status of configuration items
C) Recording service desk staff absence
D) Recording and monitoring environmental conditions in the data centre

Solutions: