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BBPSD Customer Service Sample Questions:

1. Frequent interruptions:

A) Can help you to make the most of your time.
B) Help to get a lot of things done at once.
C) Are a common time wasting activity.
D) Help when working with colleagues.

2. Obtaining information from customers in order to be responsive to their needs and improving the overall customer experience is known as:

A) Customer responsiveness.
B) Mystery shopping.
C) Sales targeting.
D) Customer feedback.

3. Market segmentation occurs when customers are sub divided into:

A) The same groups.
B) Different marketing areas.
C) None of the above.
D) Smaller groups to distinguish purchaser behaviour.

4. A customer service professional is defined as someone who:

A) Has the skills to deal effectively in customer facing roles.
B) Always makes the most sales in a day.
C) Trains salespeople in how to deal with customers.
D) Has a number of years experience in a customer service role.

5. Obtaining information from customers in order to be responsive to their needs and improving the overall customer experience is known as:

A) Customer responsiveness.
B) Mystery shopping.
C) Sales targeting.
D) Customer feedback.

Solutions: