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Target Audience
The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
Scope
This certificate verifies the fundamental knowledge to become a development consultant ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.
No study materials can boost so high efficiency and passing rate like our CIS-ITSM exam reference when preparing the test ServiceNow certification. Our CIS-ITSM exam practice questions provide the most reliable exam information resources and the most authorized expert verification. Our test bank includes all the possible questions and answers which may appear in the real exam and the quintessence and summary of the exam papers in the past. We strive to use the simplest language to make the learners understand our CIS-ITSM exam reference and the most intuitive method to express the complicated and obscure concepts. For the learners to fully understand our CIS-ITSM test guide, we add the instances, simulation and diagrams to explain the contents which are very hard to understand. So after you use our CIS-ITSM exam reference you will feel that our CIS-ITSM test guide' name matches with the reality.
Brief Details
Following are the quick details related to the CIS-ITSM Certification Exam
Exam Code: ServiceNow CIS-ITSM Certification Exam
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
Exam Price: $150 (USD)
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Duration: 90 minutes
Exam type: Multiple Choice Questions
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Number of Questions: 65 Questions
The intuitive methods
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Topics to Cover
ServiceNow CIS-ITSM exam is based on the learnings, key topics, and activities encountered during ServiceNow implementations.
Following are the major modules, learning domain, sub-skills along with their weight-age in the examination, giving you a clear view of which topics and skills inclusive, you should focus on for the certification. Note: The list and details are not an all-inclusive content list. ServiceNow reserves the right to change and update the content (topics, sub-skills, and weight-age) at any point in time.
- Configuration Management Database: 5%
- Problem Management: 10%
- Incident Management: 25%
- Knowledge Management: 10%
- Request Fulfillment Management: 25%
- Change and Release Management: 25%
For each ITSM application, the candidate must know the following for each module
Architecture and Security Key tables used in applications Relationships among tables Roles and default access controls Primary application components including Scripts, Business Rules, etc Integration capabilities
Baseline Application Functionality Basic and advanced features in baseline installation New functionality and features added or changed State model and default process flow Basic and advanced operations performed by users and system
Business Cases / Use Cases Value proposition KPIs and Benchmarks Appropriate features and functions basis business requirements
Proven Practices for Implementation Implementation approach to meet requirements to preserve upgradability, scalability, and maintainability Implementation solutions to work in conjunction with application functionality
Based on the above-mentioned syllabus and their related weight-age, it is clear that there is no one topic a candidate should focus on or a candidate can leave while preparing for the examination. The candidate needs to go through and be proficient in every topic.
ServiceNow CIS-ITSM Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Knowledge Management | - Publishing and lifecycle processes - Knowledge article creation and governance |
| CMDB and Service Mapping Concepts | - Service dependencies overview - CMDB structure and relationships |
| ITSM Reporting and Performance | - Basic reporting and dashboards - Metrics and KPI tracking |
| Problem Management | - Known errors and workarounds - Problem identification and root cause analysis |
| ITSM Foundation and Platform Concepts | - ServiceNow platform architecture and navigation - ITSM application overview |
| Request Fulfillment and Service Catalog | - Request lifecycle management - Catalog items and workflows |
| Change Management | - Approval and risk management - Change types and workflows |
| Incident Management | - SLAs, assignments, and escalation - Incident lifecycle and configuration |
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