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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. What is the function of the F1 key? (Choose two)

A) Display a list of possible input values.
B) Display detailed technical information on a field.
C) Display an explanation of a field's uses.
D) End the session you are in.

2. Which scenarios will be provided by SAP Solution Manager in the Application Management Life Cycle? (Choose two)

A) Implementation
B) Hardware Management
C) Operations
D) Human Resource Management

3. Which of the following are ways to create a message for a customer in SAP Solution Manager Service Desk during message processing? (Choose two)

A) Within the transaction for message processing.
B) The message processor has to call SE80.
C) Only a customer can create a message.
D) Call transaction CRMD_ORDER.

4. What does priority in incident management mean? (Choose two)

A) It is an attribute of an issue.
B) It is an attribute that characterizes the urgency of an issue.
C) It is an attribute of the customer's system.
D) It is an attribute of the Service Desk.

5. What are key success factors in message solving? (Choose two)

A) Work without additional help.
B) At first, try to guess.
C) Solve the customer's issue - no more and no less.
D) Put yourself in the customer's shoes.

Solutions: