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The KPI Institute Certified KPI Professional Sample Questions:

1. Which of the following KPIs is the most suitable to select for measuring the following objective: "Increase profitability"?

A) Revenue ($)
B) Annual budget ($)
C) Net profit ($)
D) Cost ($)

2. The relevant sources to be analyzed in order to set targets are:

A) All the answers
B) Market analysis
C) External benchmarking
D) Historical data

3. Which KPI measures the achievement of the following objective: "Enhance process quality"?

A) Error rate (%)
B) Production workers that attended process quality training (%)
C) Process quality level of 99% achieved by the end of the financial year
D) Time to process a transaction (# / time)

4. Which of the following KPIs will influence "Service backlog (#)"?

A) Revenue ($)
B) Service lead time (# / time)
C) Productivity
D) Service complaints responded to (%)

5. For "Budget variance (%)", the trend is good when:

A) Decreasing
B) This is not a KPI
C) Increasing
D) Within range

Solutions: