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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

A) Map all relevant information to the Customer Facing Service (CFS)
B) Implement the router condition logic within decomposition layer with more conditions.
C) Use action type from fulfillment request lines in the callout condition task
D) Use the Action type from Order items to the Decomposition Relationship Conditions.
E) Implement the router condition logic in the integration layer as callout task

2. UC is communications service provider using communication cloud. UC have one callout to the activation system per mobile services and then one calls out to the billing system per item decomposed. How should consultant configure the orchestration to meet the requirement

A) Create two orchestration plan definition with single orchestration item definition, each orchestration item Set the scope of activation orchestration plan to order and scope of the billing orchestration item to global.
B) Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to main order item and the scope of the billing orchestration item to order
C) Create two orchestration plan definition with single orchestration item definition, each orchestration dependency on orchestration item. Set the scope of activation orchestration plan to order and scope of the billing orchestration item to order line item
D) Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to order item and the scope of the billing orchestration item to global

3. An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

A) Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change
B) Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.
C) Accommodate the feature since otherwise business representative will not accept the iteration results.
D) Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.

4. Exclusive VPN corporation wants to automate their offering of complete B2B services and realizes that their order can be very large and will from time to time violate Order Management's Document size limits. Which two techniques can a consultant use to migrate the risk of large order hitting governor limits?

A) Asynchronously submit the order to Order Management to allow decomposition and orchestration to happen separately.
B) Ensure platform Events mode is enabled for Order Management
C) Split Line Items in the same order before submitting the order and request an increase to order size limits
D) User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management.

5. UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?

A) Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate
B) Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products
C) Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.
D) Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action

Solutions: