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Nortel 920-183 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting & Support | 10% | - Diagnosing common system issues - Hardware and software fault recovery - Log analysis and error resolution |
| System Administration & Management | 25% | - Backup and restore procedures - Security management and access control - System maintenance and routine tasks - Performance monitoring and optimization |
| Installation & Configuration | 25% | - Mailbox and user account provisioning - Network configuration and IP settings - Software installation and upgrades - System initialization and setup |
| Feature Configuration & Services | 20% | - Voice messaging and auto-attendant setup - Unified messaging and email integration - Call routing and dial plan configuration - Multimedia and advanced features |
| System Overview & Architecture | 20% | - Integration with PBX and telephony systems - CallPilot 5.0 hardware and software components - Server architecture and deployment models |
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