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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?
A) Local
B) Integrated
C) External
D) Adjunct
2. How are feature packages, like External Call History or Forecasting, installed an a CMS system?
A) Using cms adm menu:, pkg_install option
B) Using CMS main menu, System Setup menu, Package management option
C) From Solaris shell as root by issuing 'pkgadd -d <package name>' command
D) Using cms svc menu, pkg_install option
3. Click the Exhibit button.
The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By
8:30, the customer service line had received 6 customer complaints all1 stemming from calls to the center the day before. Callers complained that they received the "all agents are busy" recording but regardless how long they waited, were never answered.
What caused callers to be queued even though the Quick Credit call center was closed on the holiday?
A) An agent forgot to log out.
B) The Communication Manager was down.
C) The holiday recording was not functioning properly.
D) The holiday was not administered in the holiday tablet
4. A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?
A) They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.
B) They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.
C) They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.
D) They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.
5. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?
A) Log in as a CMS administrative user and execute the paaswd command for that user.
B) Log in as root and execute the password command for that user.
C) Perform a manual login from CMS Supervisor and execute the passwd command for that user.
D) Write permission to the System Setup feature and write permission to UNIX.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: B |







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